Support

FineEye Color technicians are industry renowned for providing expert advice on color technology. For more than 20 years our experts have been assisting clients large and small with everything from ICC profile creation to managing nation-wide deployment of color technology. Today we offer this unique experience remotely on-line, over the phone and via chat services. Whatever your need, contact a FineEye e-Color Expert today and let us help you reach your goals.


Remote Support

Initiate a remote connection with our support team.

Create Ticket

Submit a support ticket online. We will contact you in minutes.

Contact Support

Twitter. Email. Phone. Telegraph…
Reach out to us.

Resources

Access our downloads, tips, tricks, and white papers.

eColor Expert Remote Support

With eColor Expert Support a technician is assigned to your case and will walk you through solving your problem.

Remote support allows us to work with you live on your machine. We see what you see. Remote support will get us connected and your issue resolved fast.

Remote support is typically initiated during a support call. To begin just click the appropriate button below. Download the file and run it – no need for a complicated install. Once it is running report the ID to the support representative and we will connect within seconds.

We recently introduced our eColor expert service on Twitter. If you would like to ask a question or connect with our support team right away, send us a tweet at @eColorExpert and we’ll get you the assistance you need.

If you wish to start a remote session and we are not currently talking to you. Just give us a ring or send us an email via the contact information below. We will happy to give you a hand.

Submit a Support Ticket

The best way to get our attention is to put your case directly in our queue. Use the form below to create a ticket. Our Support Team will be notified immediately. Our response time is less than one hour – typically we will confirm your case in minutes. This is a great way to submit case details and upload logs, test files, and other pertinent files.


Contact Support

Reach our support team directly.

support@fineeyecolor.com
616.988.6118

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